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March 14, 2014

Auto Briefs

Automakers among Customer Champions; Subaru to make Impreza in Indiana

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Customer Champions include 4 auto brands

Four automakers — Cadillac (logo shown), Jaguar, Lexus and Lincoln — are among 50 companies noted for their outstanding customer service on the J.D. Power 2014 Customer Champions list. J.D. Power used customer feedback in its evaluation of 600 brands across nine industries and picked the top 50 based on five areas: people, presentation, price, process and product. "The 50 companies we've recognized as Customer Champions demonstrate the highest levels of service excellence, not just compared with their direct competitors, but also across all facets of the customer experience," says Finbarr O'Neill, president of J.D. Power, a marketing-information company.
NWautos staff

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(Subaru)

Subaru plans to build Impreza in Indiana
Subaru says it will invest more than $400 million to prepare its Lafayette, Ind., factory (shown) to produce the Impreza there starting in 2016. The Impreza is currently built in Japan. The Lafayette factory already builds the Legacy and Outback cars and the Tribeca SUV.
The Associated Press

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